ITIL® 4 Specialist: Direct, Plan and Improve Self-Paced Training

This course equips candidates with practical skills to create a learning and improving IT organization with strategic direction, focusing on continual improvement, measurement, reporting, and organizational change management. 

Certification: ITIL® 4 SPECIALIST: Direct, Plan and Improve certification is governed by Peoplecert/AXELOS.

Learning Outcomes

Participants will learn:

• Scope and principles of direction and planning
• Governance, Risk, and Compliance integration
• Continual improvement principles and methods
• Communication and organizational change management
• Measurement and reporting in direction, planning, and improvement
  

Course Outline

The course includes seven modules:

• Introduction to ITIL 4 Direct, Plan, and Improve
• Key Concepts for Direction, Planning, and Improvement
• Understanding Scope and Control
• Governance, Risk, and Compliance
• Methods of Continual Improvement
• Measuring and Reporting
• Communication and Organizational Change Management
• Practice Exam
  

Obtain your ITIL 4 Direct, Plan, and Improve certificate at your own pace:

• One year of access
• Fully accredited
• Includes quizzes, exercises, study guides
• Tutor support available via email
• Exam voucher

Prerequisites

ITIL 4 Foundation certificate

Course Access: 365 Days