MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Lab

This lab includes MS Learn content which is fully integrated in the account portal and lab environment.

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys.   First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences.   Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This lab is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Labs are available in English.