Tags: ITIL , itil 4 course , Self-paced , Training
ITIL® 4 Specialist: Drive Stakeholder Value Self-Paced Training
- Brand: Van Haren Publishing
- Availability: In Stock
$1,254.48
This course is part of the ITIL 4 Managing Professional (MP) designation. It covers service level agreement design, multi-supplier management, relationship management, and customer experience design. Certification: ITIL® 4 SPECIALIST: Drive Stakeholder Value certification is governed by Peoplecert/AXELOS. Learning Outcomes Participants will learn: Planning and building service...
This course is part of the ITIL 4 Managing Professional (MP) designation. It covers service level agreement design, multi-supplier management, relationship management, and customer experience design.
Certification: ITIL® 4 SPECIALIST: Drive Stakeholder Value certification is governed by Peoplecert/AXELOS.
Learning Outcomes
Participants will learn:
- Planning and building service value streams
- Organizational structure, team capabilities, and culture across the SVS
- Positive communications, resource management, and IT usage in SVS
- Designing, developing, and transitioning value streams
- User support, work prioritization, and service integration management
Course Outline
The course includes eight modules:
- Introduction to ITIL 4 Drive Stakeholder Value
- Customers Journey
- Explore Target Markets and Stakeholders
- Engage by Fostering Stakeholder Relationships
- Offer by Shaping Demand and Defining Service Offering
- Agree by Aligning Expectations and Agreeing Details of Service
- Onboarding and Offboarding Customers and Users
- Co-creation and Realising Service Value
- Practice Exam
Obtain your ITIL 4 Create, Deliver, and Support certificate at your own pace:
- One year of access
- Fully accredited
- Includes quizzes, exercises, study guides
- Tutor support available via email
- Exam voucher
Prerequisites
ITIL 4 Foundation certificate
Course Access: 365 Days
