Products

Welcome to the Desktop Support Professional coaching program, designed to equip you with the knowledge and skills required to excel in desktop support or IT support roles. Prepares for Real...

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative...

This course equips candidates with practical skills to create a learning and improving IT organization with strategic direction, focusing on continual improvement, measurement, reporting, and organizational change management.    Certification:...

This course is part of the ITIL 4 Managing Professional (MP) designation. It focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services, emphasizing...

This course equips candidates with practical skills to create a learning and improving IT organization with strategic direction, focusing on continual improvement, measurement, reporting, and organizational change management.    Certification:...

This course is part of the ITIL 4 Managing Professional (MP) designation. It covers service level agreement design, multi-supplier management, relationship management, and customer experience design.   Certification: ITIL® 4...

This course is part of the ITIL 4 Managing Professional (MP) designation. It focuses on digital organizations and operating models in high-velocity environments, incorporating Agile, Lean, Cloud, Automation, and Automatic...

The Kanban Foundation course explains the benefits and principles of Kanban, a visual workflow management method. It focuses on optimizing workflows using Kanban tools and understanding the cultural impact of...

Based on the core principles of Lean, this two-day certification training helps IT departments become customer and value-oriented by eliminating waste, inflexibility, and variability. Lean IT departments and organizations benefit...

Kaizen is a Japanese word that stands for continuous improvement through small changes. It translates to: change for the better. Kai means change, and Zen means for the better. Kaizen...

The Lean IT Leadership E-Learning course is designed to build on the foundational knowledge gained from the Lean IT Foundation course. It aims to equip individuals in leadership roles within...

The structure of this book is based on the LSSA Skill set for Lean and Six Sigma Green Belt All of the techniques described in these Skill set will be...